Chapter 15: Outsourcing in The 21st Century

Outsourcing Projects

• Insourcing (in-house-development) – a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems

• Outsourcing – an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house

• Onshore outsourcing – engaging another company within the same country for services

• Nearshore outsourcing – contracting an outsourcing arrangement with a company in a nearby country

• Offshore outsourcing – using organizations from developing countries to write code and develop systems
 
Factors driving outsourcing growth include:
  • Core competencies
  • Financial savingsRapid growth 
  • Industry change
  • The Internet
  • Globalization

Outsourcing benefits:
  • Increased quality and efficiency
  • Reduced operating expenses
  • Outsourcing non-core processes
  • Reduced exposure to risk
  • Economies of scale, expertise, and best practices
  • Access to advanced technologies
  • Increased flexibility
  • Avoid costly outlay of capital funds
  • Reduced headcount and associated overhead expense
  • Reduced time to market for products or services
 
Outsourcing challenges:
  • Contract length
  • Competitive edge
  • Confidentiality
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